The Patch Privacy Policy

Updated Monday 31st August 2020

Here at The Patch we know how important information is and how highly people value their privacy.

We want to be completely open about what data we have, how we use it and your rights to access it.

We have tried to make this policy as simple as possible but, if you would like any more information, or have any questions, please contact our Data Protection Officer via You could also call us on 07946 494919.

If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.

Privacy Notice

Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us.

If you book an event or activity with us, we will use the information you provide us to fulfil our obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you.

When you browse our site, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

Your choices and rights under each scenario are explained in more detail below.

What Information We Have & Where We Get It

When you make a booking, we will collect your information which may include your contact and billing information.

When you use our website, we collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site for, or the site you visit when you leave us.

When you use a social media feature within our website, and you post to social media platforms, the social media site will provide us with some information about you.

If you have accessibility requirements, we want to make sure you have the best experience when attending The Patch. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).

In the few instances where we collect personal information from children, we always seek parental consent and will only ever collect such information for the purposes specified when we collect it.

How We Use Your Information & Why

We use your information when you enter into a contract with us (for example to buy a ticket) so we can process your order, take payment and provide you with customer support.

We use it to conduct market research and analysis which helps improve and customise our activities and services.

For our marketing purposes, unless your consent is required for such marketing.

To send you customer service emails including booking confirmations and event reminders.

To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law.

Where You’ve Given Your Consent

To contact you with information or offers regarding our upcoming events, products or services – this will be via email.

To process your health data to meet your accessibility requirements, where specifically required and explicit consent is provided.

Your Choices & Rights

You also have rights over how your personal information is used including:

  • The right to object to our processing of your data.
  • The right to request that your information be erased or restricted from further use.
  • The right to request a copy of the information we hold about you.
  • The right to correct, amend or update information you have given us (where you have a membership with us you can also do this by logging in and updating your information).

Looking After Your Information

We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

Contact Us

If you have any questions or feedback about this notice, or how we handle your information, get in touch with us at You could also call us on 07946 494919.